Raaya Fine Jewellery | A unit of JH Jewellers LLP is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products.

7- days Return Policy for Domestic orders only:

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges:

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

1. Customers should contact Raaya Fine Jewellery | A unit of JH Jewellers LLP customer support write to Customercare.raaya@jhjewellers.com within 7 days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from us about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
5. Customer has to return the jewellery product in its original package with the box. Without compliance of the above, returns will not be accepted by our shipping agent.
6. Orders for products that have been personalized in any way or otherwise made for customer with bespoke specifications cannot be cancelled/exchanged /refunded. This includes, without limitation, products that have been engraved or embossed. Any orders that have undergone any changes in size cannot be cancelled/exchanged /refunded. Any custome made products cannot be cancelled/exchanged /refunded.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

Refund:

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 30-45 working days from the receipt of returned product(s) at our warehouse.

Domestic Orders:

In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 30-45 working days from the receipt of the returned product(s) at our warehouse.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 30-45 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30-45 working days.

International Orders:

CANCELLATION POLICY

Cancellation By Raaya Fine Jewellery | A unit of JH Jewellers LLP:

There may be certain orders that Raaya Fine Jewellery | A unit of JH Jewellers LLP cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Raaya Fine Jewellery | A unit of JH Jewellers LLP identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer:

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option Track Order option available at www.raayafinejewellery.com

NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance customer can e mail us on Customercare.raaya@jhjewellers.com