Q. How can I cancel my order?

A. Orders once placed can only be cancelled prior to shipment. Refer cancellation policy.

Q. In case I change my mind about the size picked up, can I replace the order?

A. Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details. Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return policy

Q. What do I do if I receive the wrong product?

A. You can write to Customercare.raaya@jhjewellers.com to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section. For international orders, please check the International Order section under Return policy.

Q. The product that I received was damaged and I want to return it. What do I do?

A. In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Return policy section for details.
Write to us on Customercare.raaya@jhjewellers.com within 7 days of receipt of the product to report the incident.
For international orders, please check the International Order section under Return Policy.

Q. What is the return policy?

A. You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Return policy for details. For International Orders, please check the International Order section under Return policy.

Q. Do I need to pay for the return shipment if I return my order?

A. We at Raaya Fine Jewellery | A unit of JH Jewellers LLP will arrange for the return shipment to be collected and you do not need to make any payment for the courier. For International Orders, please check the International Order section under Return policy.

Q. How do I return my order?

A. The order can be returned within 7 days from the date you received the product. You need to email us at Customercare.raaya@jhjewellers.com stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step:

1. Fill the ‘Return Form’ which you must have received with the product or download the Return Form from www.raayafinejewellery.com & fill the details in it. To download the "Return form" kindly Click Here
2. Pack your order in original packaging and mention your name, order number and mobile number.
3. Enclose the original invoice, guaranty/warranty card & other tag, if any.
4. Our logistic partner will pick this package from you.
5. Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.

For International Orders, please check the International Orders section under Return policy.

Q. Can I return the product bought from www.raayafinejewellery.com at any physical store of Raaya Fine Jewellery | A unit of JH Jewellers LLP?

A. No, you can’t return any product bought from www.raayafinejewellery.com at any physical store of Raaya Fine Jewellery | A unit of JH Jewellers LLP.